Patient Service Representative I- IRMC Physician Group - Full Time
About The Position
This full-time position at IRMC Physician Group involves providing excellent customer service during patient interactions, scheduling appointments using Cerner Solution, and performing pre-registration functions. The role requires obtaining and verifying patient demographic and insurance information, understanding insurance policies and eligibility software, and communicating financial responsibilities to patients. Additionally, the Patient Service Representative will conduct outbound calls for scheduling and verification, stay updated on medical terminology, and direct patients to the appropriate departments.
Requirements
- Minimum of high school graduate or equivalent
- Basic computer knowledge a must
- Interpersonal communication skills to effectively relate to patients, families and members of the healthcare team
- Well developed organizational, multitasking and problem solving skills
- Must be able to maintain composure when dealing with stressful situation and use appropriate resources
- Required to have basic computer skill
- An understanding of basic medical terminology
- Excellent customer service
Nice To Haves
- Previous customer service and medical experience preferred
Responsibilities
- Provide excellent customer service during every patient interaction
- Create working relationship with hospital department and provider offices
- Schedule appointment using correct Cerner Solution, following department templets and provider protocols
- Provide patient with instructions related to their appointment type
- Perform Pre-registration functions within Cerner
- Obtain or verify demographic information, insurance information and other data required on every call
- Responsible for working knowledge of insurances accepted, insurance eligibility software, and insurance websites
- Obtain insurance eligibility, discuss and correct discrepancies
- Communicate policy on collection of patient out of pocket responsibilities such as co-payments
- Discuss financial options and direct to financial counseling if needed
- Obtain email address, send IRMC.me portal invites
- Complete outbound calls to schedule appointments, verify appointment and pre-register patients
- Stay updated on medical terminology
- Direct patient to correct office/department, provide phone numbers and transfer
- Responsibilities are subject to change
Benefits
- Great work-life balance & company culture
- Competitive salary & benefits
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
