Patient Service Representative I

Josephson-Wallack-Munshower Neurology PC • Carmel, IN

12d • Onsite

About The Position

Responsible for greeting patients, providing and updating information, communicating with departments, and appointment scheduling. This is a full-time position, with workdays and hours of Monday-Friday 8 a.m.-5 p.m. The role operates in a clinical office setting within a confined cubical area and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The jobholder must demonstrate current competencies applicable to the job position.

Requirements

• High school diploma or GED.
• Completion of an accredited medical terminology course.
• Minimum of 1 year experience in customer service setting.
• Preferably six months of experience working with patients in a public, health care setting.
• Experience using computers and office equipment.
• Knowledge of reception tasks, clinic policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone and computer.
• Knowledge of patient service concepts and techniques.
• Knowledge of Medical Terminology.
• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in patient service principles by creating a pleasant waiting room atmosphere.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with the patients, the families, the physicians, the staff and other customers you come in contact with.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral/written instructions.
• Can file correctly by alphabet or numeric filing system.
• Minimal travel between JWM offices by personal vehicle.
• Must have valid driver's license and current auto insurance.

Responsibilities

• Checks-in, checks-out patients in a polite, prompt, and helpful manner. Provides any necessary instructions/directions.
• Cleans and stocks exam rooms, including dictation areas.
• Prepares exams rooms for procedures.
• Maintains pharmaceutical closet by keeping it organized and disposing of expired medication.
• Uses computer system to generate information necessary for billing purposes and enters referral information.
• Collects Co-pays and previous balances on account.
• Maintains clean, orderly waiting area, including reading materials.
• Supplements office staff as reception tasks permit by assisting with photocopying, computer input, typing, and scheduling appointments as needed.
• Prints and distributes schedules for the following day to appropriate employees and physicians.
• Maintains a consistent flow of patients to exam room, takes vitals, documents information for providers.
• Transmits medical information to requesting parties via secure email or fax.
• Arranges charts in chronological order.
• Reviews each chart for accuracy and completion before releasing the chart for a patient visit.
• Provides continuity of care.
• Perform other duties, as assigned.

Benefits

• Standard mileage reimbursement provided by the Organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED