Patient Service Representative I

Josephson-Wallack-Munshower Neurology PC•Carmel, IN

18d•Onsite

About The Position

The Patient Service Representative I greets and assists patients, provides and updates information, communicates with departments, and schedules appointments. The role checks patients in and out, gives instructions and directions, supports billing and referral processes, collects copays and past-due balances, and helps maintain clean, organized waiting and examination areas. Depending on assignment, the representative may also keep patient flow moving, take and document vital signs, transmit medical information securely, and prepare and review charts for visits. The position reports to the Office Manager and/or Team Leader and does not supervise others. It is a full-time, nonexempt position scheduled Monday through Friday, 8 a.m. to 5 p.m. The work is performed in a clinical office setting within a confined cubicle area. The role uses standard office equipment and involves sitting, standing, and walking for 8–9 hours per day, as well as lifting objects up to 50 pounds and bending or standing on a stool as needed. Minimal travel between JWM offices by personal vehicle is required; a valid driver's license and current auto insurance are required. Standard mileage reimbursement is provided.

Requirements

High school diploma or GED.
Completion of an accredited medical terminology course.
At least 1 year of experience in a customer service setting.
Ability to communicate clearly in person and by phone and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions, and file using an alphabetical or numeric filing system.
Knowledge of reception tasks, clinic policies and procedures, and paperwork.
Knowledge of how to use office equipment, including phones and computers.
Knowledge of patient service concepts and techniques and medical terminology.
Skill in using office equipment and handling paperwork and filing.
Skill in applying patient service principles to create a pleasant waiting-room atmosphere.
For travel between JWM offices, a valid driver's license and current auto insurance.
Ability to sit, stand, and walk for 8–9 hours per day; lift objects up to 50 pounds; open filing cabinets; bend or stand on a stool; and perform the required range of motion, manual dexterity, and hand-eye coordination.

Nice To Haves

Six months of experience working with patients in a public healthcare setting is preferred.
Experience using computers and office equipment.

Responsibilities

Check patients in and out politely, promptly, and helpfully, and provide necessary instructions or directions.
Clean and stock examination rooms and dictation areas, and prepare rooms for procedures.
Keep the pharmaceutical closet organized and dispose of expired medication.
Use the computer system to generate information for billing and enter referral information.
Collect copays and previous account balances.
Maintain a clean, orderly waiting area, including its reading materials.
Assist with photocopying, computer input, typing, and appointment scheduling as reception tasks permit.
Print and distribute the following day's schedules to appropriate employees and physicians.
When assigned as Runner, maintain patient flow to examination rooms, take vital signs, and document information for providers.
Transmit medical information to requesting parties via secure email or fax.
Arrange charts in chronological order and check them for accuracy and completion before releasing them for patient visits.
Provide continuity of care.
Perform other duties as assigned.