Patient Service Representative I, Bilingual (69567)

VARIETY CARE INC•Norman, OK

24d•Onsite

About The Position

The Patient Service Representative I (bilingual required) is responsible for answering telephones, scheduling appointments, obtaining patient information, preparing charts for examination, and collecting and securing payments at patient check-out. This role also provides back-up and overflow coverage for Front Office Telephone Operators. The position supports Variety Care’s commitment to providing safe, effective, patient-centered, timely, efficient, and equitable care, aiming to improve the patient experience, health outcomes, and decrease healthcare costs.

Requirements

High School Diploma or GED.
Legible handwriting and basic mathematic skills.
Ability to work with the public.
Ability to enter simple data and basic keyboarding knowledge.
Ability to communicate with patients and staff.
Trustworthy handling of confidential information.
Ability to work in an active and stressful environment.
Ability to work with difficult patients from time to time.
Bilingual (English/Spanish) required.

Nice To Haves

One or more years of clerical experience.
One or more years of customer service experience.

Responsibilities

Receives patients at the reception window.
Obtains required information/documentation from patients at check-in.
Obtains and updates financial and family information for each patient visit, including address, phone, insurance coverage, and DOB.
Updates information and makes necessary changes in the electronic medical records.
Schedules appointments in the electronic medical records.
Posts charges and payments at the time of check-out.
Verifies late or open balances and reminds patients of outstanding balances.
Assists patients with balance owed questions via billing assistance.
Accepts payments and assures daily collections are secured.
Balances daily transactions.
Ensures the waiting area is kept in order throughout the day.
Calls custodial staff as needed for assistance.
Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
Ensures office equipment is in good working order and notifies appropriate staff of any problems.
Accepts direction from the Practice Administrator or Physician on staff.
Supports Variety Care’s accreditation as a Patient Centered Medical Home.
Provides leadership and works with staff to achieve the goals of the “Triple Aim” of healthcare reform.
Embodies personal character, is an open and honest communicator with high moral and ethical conduct, integrity, adaptability, and sound judgment.
Acts as a leader in the department and community.
Performs other duties as assigned.