Patient Service Representative Clinic

Ascension • Goodlettsville, TN

5d • Onsite

About The Position

Your future role at a glance
Location: Goodlettsville, TN
Facility: Saint Thomas Heart
Specialty: Saint Thomas Heart
Schedule: Days | Full-time

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• 1+ years medical office experience

Nice To Haves

• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED