Patient Service Representative - Cardiology

Hartford Healthcare•Middletown, CT

1d•Hybrid

About The Position

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in order to ensure patient privacy and safety standards. Delivers exceptional customer service with the HHC brand experience. Welcomes patients in person or on the telephone and takes detailed messages as needed. Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits. Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records. Manages high call volumes. Follows Standard Work to ensure efficient patient experience. Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations. Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.). Based in Middletown with opportunities to support and collaborate across our Marlborough and Old Saybrook locations as needed.

Requirements

High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
1 Year customer service experience in a fast-paced medical office
Epic experience preferred

Responsibilities

Greeting patients
Answering routine questions
Registering patients
Maintaining records and accounts
Creating a positive patient experience
Facilitating communication between patients and healthcare providers
Ensuring efficient office operations
Scheduling appointments
Responding to incoming correspondence from patients, caregivers, and healthcare providers
Welcoming patients in person or on the telephone
Taking detailed messages
Registering arriving patients
Performing insurance verifications
Updating patient demographics
Managing video visits
Using Epic, patient portal, and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records
Managing high call volumes
Following Standard Work to ensure efficient patient experience
Corresponding with clinical operations and/or providers
Transferring calls as appropriate to clinical team members
Scheduling patient appointments
Informing patients of essential preparation requirements prior to visit