Patient Service Representative - Cardiology

Summit Health•New Britain, CT

4d•Hybrid

About The Position

We are hiring at Starling Physicians, a VillageMD company! This role involves greeting visitors, patients, and families in a friendly professional manner and directing them appropriately. The Patient Service Representative will maintain an efficient patient flow through the registration process and provide excellent customer service. They will also be responsible for answering the telephone, directing calls, taking messages, and handling patient inquiries regarding physician schedule delays. Financial responsibilities include posting self-pay charges, collecting payments, reconciling daily payments, opening and closing batches, preparing deposits, and documenting corrections. Administrative tasks include scanning insurance cards, processing insurance verifications, updating patient accounts with demographics and insurance information, and completing HIPAA forms and financial waivers. The role also involves accurately scheduling appointments, entering orders for diagnostic tests and procedures, ensuring timely pre-authorizations by working with Patient Care Resources and clinical staff, and completing referrals. Effective communication of issues to the Office Supervisor/Manager is also a key function. General duties include performing clerical tasks such as faxing, photocopying, scanning, filing, and mailing. Flexibility with work schedules, covering for other staff, and following downtime procedures are also expected. Other job duties as required.

Requirements

High School Graduate or GED required.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate Degree preferred.
Previous PSR experience preferred.
Knowledge of medical office and terminology preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Completes referrals according to departmental guidelines and properly enters into the appropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.