Patient Service Representative 1 - MMF Float Pool

Marshall Medical Center•Placerville, CA

1d•Onsite

About The Position

The Patient Service Representative 1 offers administrative support to both patients and clinicians under the guidance of the Practice Director. Serving as the first point of contact for patients, families, and external parties, this role requires excellent communication and customer service skills. Responsibilities include patient registration, scheduling, addressing billing inquiries, and managing phone calls. This position also provides daily clerical support to the clinic and may assist in orienting new staff or support other departments when necessary.

Requirements

High School Diploma or GED
Basic medical terminology knowledge preferred
Basic insurance billing knowledge preferred
Basic computer familiarity preferred
Customer service experience preferred
Detail oriented
Effective interpersonal skills
Effective communication skills
Effective organizational skills
Basic office equipment familiarity
Ability to work in a fast-paced environment with frequent interruptions
Maintaining a positive disposition at all times
Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination)

Responsibilities

Patient registration
Scheduling
Addressing billing inquiries
Managing phone calls
Providing daily clerical support to the clinic
Assisting in orienting new staff
Supporting other departments when necessary
Verifying and processing insurance eligibility
Obtaining authorization requests
Verifying personal credentials with external partners to obtain insurance information