Patient Service Rep - University Palliative Care

University Physicians' Association•Knoxville, TN

7h•Onsite

About The Position

University Physicians Association is seeking qualified applicants for a full-time Patient Service Rep position at University Palliative Care (Located within the UT Medical Center - Cancer Institute). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with physicians to provide a seamless patient experience. If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes: Medical, Dental, and Vision Insurance 401(k) with company match and immediate vesting Short-term and Long-term disability Life insurance Critical Illness Flexible Spending Accounts Health Savings Account with Employer contribution PTO, Sick leave, Bereavement leave Employee Assistance Program Fitness Center

Requirements

Excellent multitasking, time management, and communication skills
Strong attention to detail and organizational ability
At least 6 months of experience in a medical office setting
Comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.

Responsibilities

Coordinate patient flow to ensure efficient clinic operations
Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner)
Respond to patient inquiries and schedule appointments, referrals, and follow-up visits
Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed
Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times
Maintain accurate documentation, manage office supplies, and support daily administrative operations
Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience
Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor