Patient Service Rep - Primary Care

Nevada System of Higher Education•Addison, IL

2d•$18 - $27•Onsite

About The Position

Under general supervision and according to established policies and procedures, this role is responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems. The role involves collecting, analyzing, and recording demographic, insurance/financial, and clinical data from multiple sources, and obtaining other necessary information and signatures. It also includes screening for third-party eligibility and entering medical necessity coding to ensure accurate payment. The Patient Service Rep interacts in a customer-focused manner to ensure patient and family needs are met and that they understand the hospital's revenue cycle expectations, including the resolution of personal liabilities through various payment options.

Requirements

High School or GED Required
2 Years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
Manual dexterity to operate various office machines
Knowledge of health insurances, medical terminology and anatomy
Strong data entry and keyboarding skills
Knowledge of Microsoft Office Suite
Bilingual skills
A valid driver’s license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

Nice To Haves

Associates Degree Business Administration/Management Preferred

Responsibilities

Providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems.
Collecting, analyzing and recording demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes.
Screening for third-party eligibility and entering medical necessity coding to ensure accurate payment is secured.
Interacting in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.