Patient Service Rep - Gig Harbor Kimball Dr.
About The Position
Patient Service Rep. - Gig Harbor Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Gig Harbor clinic. At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support. The schedule is Monday - Friday, and must be available between 7:00 a.m. - 6:00 p.m., for a total of 40 hours per week. Local Roots. Local Ownership. Local Commitment.
Requirements
- Knowledge of insurance and the verification process.
- Knowledge of computer programs.
- Knowledge of business office procedures.
- Ability to operate a computer, scanner, fax/copy, and basic office equipment.
- Ability to operate a multi-line telephone system.
- Effective oral and written communication with patients, staff, insurers, and referral sources.
- Ability to read, understand, and follow oral and written instructions.
- Must be well organized, detail-oriented, and able to prioritize Tasks.
Responsibilities
- Process all activity related to OSS’s patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources.
- Performs other daily operating functions associated with the front desk position.
- Manage all Aspects of High-Volume Patient Scheduling:
- Receive incoming patient phone calls.
- Verify insurance and obtain any required authorizations.
- Build and maintain all patient charts.
- Collect any outstanding patient payments, balance the money nightly, and print reports.
- Maintain daily statistical log sheets that include all follow-ups.
- Pull charts for the next day’s appointments and make reminder calls.
- Work on the patient issue listing and task list daily to resolve all issues.
- Communicate with OSS staff through Outlook email.
- Communicate closely with billing and treating staff to resolve all patient matters.
- Open and sort mail daily.
- Perform other related duties as required.
- Participate in educational activities and attend monthly staff meetings.
Benefits
- competitive salaries
- excellent benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
