Patient Service Rep PCC

CHI Health Clinic • Omaha, NE

1d • $16 - $23 • Hybrid

About The Position

As our Patient Service Rep PCC (Patient Contact Center), you will serve as the crucial first point of contact for our patients, embodying compassionate care and effective communication aligned with Healing and Humankindness. This role is central to providing exceptional patient experience by accurately and promptly addressing inquiries and facilitating access to healthcare services, directly contributing to the well-being of our community members.
Every day you will manage a high volume of calls, emails, and other communication channels, expertly scheduling and registering patient appointments for multiple providers while adhering to specific guidelines and clinical decision trees. You'll provide essential information about services, addresses, and other departments, process requests efficiently and accurately, and update patient demographics and insurance. Your ability to leverage independent knowledge to determine appointment types and urgency, and to escalate complex issues, ensures that patients are connected with the appropriate resources swiftly and seamlessly.
To be successful in this healthcare customer service role, you will need demonstrable skills in customer service excellence, including active listening, problem-solving, and the ability to remain calm in stressful situations. Strong computer skills, keyboarding proficiency, and excellent oral and written communication are essential. Experience with computer systems including web-based applications is required, enabling you to effectively navigate our appointment management and electronic health record systems to deliver a caring and connected patient experience at all times.

Requirements

• Must be local to Omaha Area
• Mandatory onsite training for 6 weeks prior to working fully remote.
• High School GED or equivalent
• Experience with computer systems, including web based applications, upon hire
• Demonstrable skills in customer service excellence, including active listening, problem-solving, and the ability to remain calm in stressful situations.
• Strong computer skills, keyboarding proficiency, and excellent oral and written communication.

Responsibilities

• Manage a high volume of calls, emails, and other communication channels.
• Expertly schedule and register patient appointments for multiple providers while adhering to specific guidelines and clinical decision trees.
• Provide essential information about services, addresses, and other departments.
• Process requests efficiently and accurately.
• Update patient demographics and insurance.
• Leverage independent knowledge to determine appointment types and urgency.
• Escalate complex issues to ensure patients are connected with the appropriate resources swiftly and seamlessly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED