Patient Service Rep I

McDonough Center for Family Dentistry • Mcdonough, GA

5d • Remote

About The Position

Join NADG in transforming the dental experience. NADG uses individuality and expertise to work with partnered dental offices, ensuring practices can focus on providing best-in-class patient care. The guiding principle is empathy, focusing on putting every patient first, every visit. This role is for a Patient Service Representative who has the drive and passion for helping others improve the dental field. The Patient Service Center is expanding, and this role will be a member of the team.

Requirements

• Must be in Eastern Time or Central Time Zone
• Must have high speed internet
• Must have a private workspace to work remotely
• 2+ years’ experience providing superior customer service.
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
• Must have reliable high-speed internet
• Must have a private workspace from home

Nice To Haves

• Experience with M/S office products including Word, Excel, Outlook preferred.

Responsibilities

• Receives a high volume of calls to answer daily
• Present offers to patients
• Overcoming patient objections to schedule an appointment
• Scheduling a high volume of appointments
• Use product knowledge to showcase the solutions our practices can offer patients
• Use company databases and software to track progress
• Displays problem solving skills and takes ownership for patient concerns/issues and solutions
• Work with practice teams on solutions for patients in a timely manner
• Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
• Collects missing information or updates outdated information
• Consistently meet and exceed department key performance indicators
• Expected to work all scheduled workdays, during scheduled hours and report to work on time
• Enjoy company contests and incentives
• Other special projects or responsibilities as assigned

Benefits

• A comprehensive benefits package including 401k
• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Constant opportunities for career growth and continuing education
• A professional and flexible atmosphere that allows for freedom and individuality – enabling our team to always strive to do what’s best for the patient

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed