Patient Service Rep. - Float

Olympic Sports & Spine•Tacoma, WA

3d•Hybrid

About The Position

Olympic Sports & Spine (OSS) is looking for a Patient Service Representative - Float. This position provides "fill-in" coverage at all 23 clinics. The ideal candidate enjoys working with and meeting diverse groups of people, acclimates quickly to new work environments, is a proactive medical scheduler experienced in effectively resolving scheduling issues, and believes in delivering excellent customer service. OSS is committed to providing quality customer service and care to patients and being a great employer to employees. All PSRs receive a comprehensive training program and ongoing support. OSS is offering an $8,000 pay differential for this position.

Requirements

Minimum High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience

Nice To Haves

Enjoy working with and meeting diverse groups of people
Acclimate quickly to new work environments
Proactive medical scheduler experienced in effectively resolving scheduling issues
Belief in delivering excellent customer service

Responsibilities

Process all activity related to OSS’s patient services, including patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources.
Perform other daily operational functions associated with the front desk position.
Manage all aspects of high-volume patient scheduling.
Receive incoming patient phone calls.
Collect necessary information from patients for treatment and billing purposes.
Verify insurance and obtain necessary authorizations if required.
Fax appropriate paperwork to referral sources.
Scan documents into the patient's account.
Build and maintain all patient charts.
Collect any money owed from patients, balance all money nightly, and print reports.
Pull charts for the next day's appointments and make reminder calls.
Communicate with OSS staff through Outlook email.
Communicate closely with billing and treating staff to resolve any patient issues.
Open and sort mail daily.
Perform related duties as required.
Participate in educational activities and attend monthly staff meetings.