Patient Service Rep Float Physician Practice
Franciscan Alliance, Inc.•Michigan City, IN
•Hybrid
About The Position
Franciscan Health Michigan City Campus is seeking a Patient Service Representative to join their float pool. This role involves providing exceptional customer service in various physician practices and the Sleep Center. The ideal candidate will have a warm personality, enjoy working in different settings, and be committed to compassionate and joyful care. Franciscan Health is a non-profit healthcare organization with a mission of caring, values that extend to employees and patients, and a strong presence in Indiana and Illinois.
Requirements
- High School Diploma/GED
- 1 year Customer Service
- 1 year Healthcare
Responsibilities
- Provide exemplary customer service; greet and direct patients, family members, and other visitors.
- Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
- Schedule appointments and accurately enters data into scheduling system.
- Register patients and enters or updates demographic and insurance information into EMR system.
- Communicate with clinical staff to maintain patient flow and update waiting patients.
- Collect patient payments; applies payments and adjustments to patient accounts.
- Balance daily encounter forms and cash drawers.
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
