MGR, PATIENT SERVICE - OLYMPIA, WA

Compass Group • Olympia, WA

3d • Onsite

About The Position

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served. For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Requirements

• HS diploma/GED or equivalent combination of education and experience
• 2-3 years in-servicing experience in customer service training
• 3-4 years experience in service-oriented operations
• Good coaching and on the job training skills required
• Excellent organizational skills and ability to multi-task essential
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Nice To Haves

• 4 year degree preferred
• Hospitality and healthcare experience preferred

Responsibilities

• Successfully coordinating and directing all patient experience activities within the assigned system.
• Monitoring ongoing, and selectively negotiating as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans.
• Ensuring that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.
• Tracking financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit.
• Maintaining and supporting client satisfaction at a level that ensures account retention.
• Administering required client/customer surveys and responding in a timely and effective manner.
• Monitoring and ensuring compliance, progression, and follow-up of any patient satisfaction initiatives.
• Assisting in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs.
• Participating and adding value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.).
• Ensuring compliance with all regulatory agencies (CMS, JCAHO).
• Increasing regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success.
• Maintaining an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts.
• Working closely with on-site management team to reach operational goals.
• Participating on monthly conference calls with fellow Patient Service Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
• Participating in all Patient Service Manager Department learning sessions including monthly educational webinars.
• Providing recognition for employee when programs are implemented with success.
• Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success.
• Composing patient satisfaction reports as needed to management.
• Implementing forms, data, and ensuring standardization for departmental patient satisfaction operations success.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identify Theft Protection
• Pet Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree