IT Technician I (Olympia, WA)

Intelligent Technical Solutions•Olympia, WA

2d•$20 - $26•Hybrid

About The Position

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Requirements

Experience with Windows and Mac OS troubleshooting.
Prior experience in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Valid driver's license and access to a vehicle for client visits.

Nice To Haves

Experience with Managed Service Providers (MSPs) is highly desirable.

Responsibilities

Resolve workstation operating system issues of any kind with little or no assistance.
Resolve printer issues of any kind with little or no assistance.
Resolve standard business application (Office, etc.) issues of any kind with little or no assistance.
Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance, with little or no assistance.
Perform basic networking troubleshooting related to desktop connectivity with little or no assistance.
Answer incoming Quick Fix calls from clients.