Patient Service Liaison - Access Center

Hartford Healthcare • Hartford, CT

9d • Onsite

About The Position

The Hartford HealthCare centralized call center supports patients in their scheduling needs via inbound calls with the ability to grow into supporting outbound patient engagement. The primary role of the Patient Service Liaison is to engage in incoming or outbound calls. We strive for first-call resolution for appointment scheduling, canceling, rescheduling, patient registration and documentation in accordance with patient privacy and safety standards. The successful candidate will take an average of 50-70 calls per day in a typical 8-hour day. Each call can be monitored and will be used for quality and grading purposes. The Access Center is committed to meeting, exceeding and anticipating the needs of patients and team members and will perform their duties with a high level of compassion and service to patients and internal customers.

Requirements

• 1 Year Customer Service Experience required.
• Typing, basic computer proficiency
• Strong customer service skills
• Excellent written and communication skills
• Critical thinking and multi-tasking skills
• Ability to collaborate and work effectively within a team environment

Nice To Haves

• High school diploma/GED equivalent OR a minimum of 2 years customer service experience preferred.
• EPIC experience preferred
• Experience in the medical field preferred.
• Medical Terminology Training
• Multilingual preferred

Responsibilities

• Engage in incoming or outbound calls.
• Achieve first-call resolution for appointment scheduling, canceling, rescheduling, patient registration and documentation.
• Adhere to patient privacy and safety standards.
• Take an average of 50-70 calls per day in a typical 8-hour day.
• Perform duties with a high level of compassion and service to patients and internal customers.

Benefits

• Supportive environment to promote professional and interpersonal development and growth
• Tuition Reimbursement up to $5,250.00 after six months of employment
• up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED