Patient Service Facilitator

Northwell Health • New York, NY

11h • Onsite

About The Position

Responsible for the daily integration of non-clinical support services at the unit level and ensuring that expected level of service is provided in a consistent and timely manner, as directed by Head Nurse. Monitors patients’ immediate physical environment for cleanliness, adequacy of supplies, and maintenance needs. Assesses, through direct interaction on a daily basis, the patient's current level of satisfaction with the non-clinical components of the hospital experience.

Requirements

• High School Diploma or equivalent, required.
• Minimum of one (1) year related work experience.
• Excellent verbal communication and interpersonal skills, required.
• Problem solving skills, required.

Nice To Haves

• Support service experience in a healthcare setting, preferred.

Responsibilities

• Greets patients and significant others upon arrival. Directs patients and visitors to the appropriate area.
• Acts as liaison between the Operating Room, PACU and significant others while patient is in the Operating Room or PACU: Gathers information about patient status. Provides reassurance to patient/visitors. Immediately communicates clinical concerns to clinical team member.
• Covers some responsibilities of the unit receptionist and/or nursing attendant, as needed.
• Coordinates patient visitor, ensuring patient's privacy. Accompanies individuals, as needed.
• Assists patients in accessing hospital services not directly available at the unit level.
• Attends and actively participates in the unit staff meetings.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED