Patient Service Coordinator

Vanderbilt University Medical Center•Nashville, TN

1d•Hybrid

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VIS Admin OHO Job Summary: Looking for friendly, service driven team members who love helping people! Join Vanderbilt Imaging Services as a Patient Services Specialist (PSS) and play a vital role in delivering an exceptional patient experience. PSS team members are the first point of contact for our patients—providing compassionate, professional support both in person and over the phone. In this role, you will assist patients with appointment scheduling, check in and check out processes, insurance verification and updates, cash collection, and general patient inquiries across our imaging centers (MRI, CT, Mammography, Ultrasound, and more). You will help ensure smooth clinic flow by maintaining accurate medical records, communicating wait times and delays, and supporting both clinical and administrative teams. Based on operational needs, team members may be asked to work flexible hours and/or provide coverage at other Vanderbilt Imaging Services locations. Strong customer service skills, professionalism, and the ability to multitask in a fast paced healthcare environment are essential. Prior healthcare or medical office experience is preferred, along with solid computer skills. Epic EMR experience is a plus. As part of our application process, we will carefully review your resume and application. Qualified applicants will be invited to a virtual screening interview via Microsoft Teams, followed by interviews with leaders from our Patient Services team. We are hiring multiple positions and will make rolling offers as we find the right candidates. We can’t wait to meet you!

Requirements

2 years relevant work experience
High School Diploma or GED
Strong customer service skills
Professionalism
Ability to multitask in a fast paced healthcare environment
Solid computer skills

Nice To Haves

Prior healthcare or medical office experience
Epic EMR experience

Responsibilities

Serve as the first point of contact for patients and visitors, providing a welcoming, courteous, and professional experience.
Register patients by verifying demographics, insurance, and eligibility; update information in the EMR as needed.
Schedule, confirm, and coordinate patient appointments according to clinic standards.
Manage patient check‑in and check‑out, including collecting co‑payments, and issuing receipts in accordance with financial policies.
Answer incoming calls using proper telephone etiquette; take accurate messages and route inquiries appropriately.
Communicate proactively with patients regarding wait times, delays, and next steps in care.
Maintain patient charts and records, ensuring accuracy, privacy, and compliance with documentation standards.
Scan and manage insurance cards, referrals, and other required documentation.
Support clinic flow and operations by collaborating with clinical staff, leadership, and fellow PSS team members.
Demonstrate professionalism and adherence to service standards in all patient‑facing and non‑public settings.
Perform other duties as assigned to support patient care and clinic operations, including but not limited to Burning discs for patients and provider offices, and making scheduling calls from a workqueque