Patient Service Coordinator

Omm IT Solutions•Mount Pleasant, SC

20h•Onsite

About The Position

This is a 100% onsite position in Mount Pleasant, SC, requiring the candidate to work Monday-Friday from 8 am to 4:30 pm. The role involves recording patient demographics, insurance information, charges, and collections, as well as scheduling appointments accurately and efficiently. Cross-training in multiple administrative support functions is required. A significant part of the role will involve assisting with a large data backlog project to transfer patient demographic information and appointments into EPIC.

Requirements

HS Diploma/ GED.
1+ years of relevant experience within a healthcare setting.
EPIC experience.
OnBase experience (heavily preferred).
Customer Service experience.
Must be computer savvy.
Must be willing to work at any of the listed work sites, as available workstations may change.

Nice To Haves

OnBase experience

Responsibilities

Assist with a large data backlog project to transfer patient demographic information and appointments into EPIC.
Assist with scrubbing patient schedules.
Assist with inbound call queues.
Perform patient registration, entering complete and accurate patient demographic and insurance information into the system.
Greet patients, verify and correct demographic and insurance information, copy insurance cards, and ensure copies are added to patient medical records.
Communicate any changes in demographic and insurance information to the appropriate areas.
Obtain updated patient registration signatures and dates, ensuring forms are added to patient records.
Collect and enter co-pays.
Verify patient charges in the electronic system at check-out, recheck insurance information, schedule return appointments, and collect balances due.
Run appropriate daily close reports, reconciling all cash, checks, and credit card charges.
Verify charges in the charge audit work queue and correct errors before releasing charges.
Complete individual and/or practice reconciliation reports, including bank deposit slips.
Schedule appointments, entering necessary patient demographics for new patients and verifying information for established patients.
Choose appointment times based on patient requests, physician/provider availability, and urgency.
Perform general clerical duties such as filing, making copies, and answering the telephone.
Provide accurate follow-up and communicate messages.
Resolve Work Queues in Epic, including Follow Up, Claim Edit, Charge Review (Audit and Review), and Missing Guarantor.
Research and analyze denials, correct errors to ensure charges are captured and processed, and meet site error goals.
Respond to patient and staff inquiries regarding billing and insurance.
Resolve work queue errors and denials through research and analysis by reviewing charts, office notes, pre-authorizations, and hospital documents.
Ensure charges drop for claims processing.
Work closely with the practice coder in the resolution process.
Respond to requests from the practice Revenue Cycle Advocate.
Serve as a resource for front desk registration to ensure accuracy of insurance information.
Resolve patient billing concerns.
Assist providers in charge capture when necessary.
Work within a team to achieve patient and team goals.
Share and initiate regular and professional communication with co-workers.
Participate in regular staff meetings.
Identify opportunities for improvement and actively participate in the improvement process.
Create and share innovative ideas to improve the experience for patients and peers.
Round on patients to create meaningful connections and keep them informed of visit details (delays/wait times).
Engage in Always Event behaviors and view feedback through the patient lens.
Recognize and value differences and similarities in team members and patients to create an inclusive environment.
Explain all processes to patients in plain language and utilize teach back to ensure understanding.
Model the mission, vision, and values, and how they relate to role-specific responsibilities.
Model the people credo through a passion to care for each other, patients, and communities.