Patient Service Coordinator - Men%27s Health

Hartford Healthcare • Fairfield, CT

1d

About The Position

The Patient Service Coordinator provides coverage at regional Urology/Men's Health offices, bringing variety to the workday and opportunities to collaborate across multiple teams and communities. Reliable transportation is needed, and the role requires the ability to travel independently to satellite offices, with or without advanced notice.

The coordinator serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. The role helps create a positive patient experience by facilitating communication between patients and healthcare providers and supporting efficient office operations. Responsibilities also include scheduling appointments to provide timely, accurate, friendly, and clinically appropriate patient access, and responding to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.

Requirements

• Relevant experience in a fast-paced medical office is highly preferred.
• Strong working knowledge of insurance requirements.
• Positive, customer-focused approach and commitment to excellent patient care.
• Ability to adapt quickly in a fast-paced environment while managing multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills.
• Strong computer skills and solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Reliable transportation and ability to travel independently to satellite offices.

Nice To Haves

• Epic experience preferred.
• Ability to communicate in other languages is highly desirable.
• Relevant experience in a fast-paced medical office is highly preferred.

Responsibilities

• Greet patients and answer routine questions.
• Register patients and maintain patient records and accounts.
• Facilitate communication between patients and healthcare providers to create a positive patient experience.
• Support efficient office operations.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.
• Travel independently to satellite offices, with or without advanced notice.

Benefits

• Tuition reimbursement up to $5,250 after six months of employment.
• Up to 40% tuition discounts with partnering institutions for colleagues and dependents.
• Medical, dental, and vision coverage options.
• Generous paid time off to promote work/life balance.
• Employee assistance and wellness programs, including a focus on mental health.
• Discounts on services, products, and optional coverages, including movie tickets, pet insurance, and travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed