Patient Service Coordinator - Dr. Michael Farber

Hospital for Special Surgery•New York, NY

6d•Onsite

About The Position

Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital departments.

Requirements

Associate’s Degree
At least two years of related MD office/healthcare experience.
Familiarity with medical terminology and general office protocol required.
The ability to type 45-60 words per minute
Exceptional organizational strengths
Excellent written and verbal communication skills.
Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

Check-out patients following appointment with physician.
Collect and post patient payments.
Obtain pre-certifications and appointments for patient testing (MRI, CT Scans, etc).
Scan and file medical information into individual patient accounts in EMR.
Coordinator patient inquiries with physician and physician assistant.
Settle credit card terminal at end of each patient appointment day.
Complete doctor’s dictations and mail referring physicians.
Schedule new patient and follow-up patient appointments.
Answer incoming phone calls and take messages.
Provide routine information to callers in a professional and efficient manner.
Assist patients with prescription renewals.
Provide assistance in day-to-day administration of office.
Schedule surgeries and other ancillary tests as directed by physician or office manager
Facilitate communication between physician and hospital departments, department management and patients
Perform other duties as assigned.