Patient Service Coordinator (Medical Assistant/Front Office Role)- Casual

UPMC•West Mifflin, PA

1d•Onsite

About The Position

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! This role is ideal for individuals who love working with patients and want to broaden their experience in the front office. We are seeking a casual Patient Service Coordinator to support our West Mifflin medical oncology practice. In this dual role, you will combine clinical expertise with front-office responsibilities to ensure the practice runs smoothly and delivers an exceptional patient experience. This includes greeting and registering patients, scheduling appointments, verifying insurance, collecting co-pays, assisting providers with patient care, taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. This opportunity allows you to expand your skill set, learn new aspects of the healthcare industry, and utilize your patient care expertise in a fast-paced, friendly, and supportive environment. Enjoy work-life balance with daylight hours, Monday through Friday, with no evenings, weekends, or holidays. A flexible schedule is available, working approximately 1-2 days per week. If you are passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day!

Requirements

High School graduate or equivalent required.
Minimum of three years of direct patient care and or phlebotomy experience.
Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
Possesses excellent organizational skills.
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Act 34

Nice To Haves

Medical Assistant or Phlebotomy licensure preferred

Responsibilities

Completes vital signs, specimen testing and EKGs as needed.
Organizes daily schedule of patients, greet patients and assigns rooms.
Orders supplies for unit as necessary.
Maintains competency requirements.
Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
Other Duties as Assigned.
Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
Anticipates and responds to meet customer needs.
Respond appropriately to crisis situation as a team member.
Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
Assists in the registration of patients to include verification and confirmation of health insurance coverage.
Immediately report any situation that may impact safety of patients, visitors and staff.
Provides front desk coverage as assigned.
Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
Account for all customers in the clinic.
Provides lobby/waiting room coordination and supervision.
Serve as liaison between customer and clinic staff.
Collects 100%25 of copays daily and correctly balances at the end of each day.
Coordinates scheduling to include testing.
Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.