Patient Service Coordinator
About The Position
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.
Requirements
- Minimum of High school diploma or equivalent required
- Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling
- EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment
Responsibilities
- Checking in patients for their appointments
- Checking out patients and assigning a follow up appointment if necessary
- Verifying insurance
- Collecting payments
- Processing referrals
- Answering phones
- Assisting providers as needed
- Provide friendly, courteous and confidential assistance to patients and their family members/representatives
- Follow HIPPA guidelines at all times
- Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers
- Input insurance information accurately
- Handling in-basket messages sent to the Front Desk Pool and in a timely fashion
- Check Right-fax and forward to proper provider/staff
- Send faxes through Right-fax
- Scan appropriate faxes into patient record in Epic
- Schedule pre-op appointments and make sure the orders from referring providers have been received
- Fill vacant appointment slots due to cancellations
- Verify Medical Assistance eligibility via the Electronic Verification System (EVS)
- Verify all other insurances using RTE in EPIC
- Check eligibility for grant patients prior to arriving patient for visit
- Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections
- Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits
- Call insurance company if information on insurance card is incorrect
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
