Patient Service Coordinator - Bilingual - Tama Clinic - Full-Time

Mercy Cedar Rapids•Tama, IA

51d•Onsite

About The Position

This job supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider. The Patient Service Coordinator is responsible for scheduling referral appointments, providing education and referral options to patients, and serving as the clinic representative to the healthcare community. They prioritize daily scheduling, manage tasks in the electronic health record, and communicate appointment details to patients. The role also involves ensuring safety guidelines are followed and reporting any unsafe conditions. Department-specific duties include utilizing bilingual proficiency in Spanish/English for interpretation and patient education, scanning medical information, and preparing legal letters for patients.

Requirements

Excellent communication and customer service skills
Computer skills
Organization
Time management
Attention to detail
Ability to remain poised and efficient in a fast-paced environment
Qualified Bilingual certification of General Professional Proficiency with Propio required.

Nice To Haves

Two years of customer service experience in a medical setting
Experience with insurance, coding and medical terminology/abbreviations preferred.

Responsibilities

Schedule referral appointments for patients at the provider's direction.
Provide education and referral options to patient, placing an emphasis on services offered at Mercy Medical Center.
Serve as the clinic representative to the healthcare community by providing patients with accurate and timely information.
Prioritize the daily scheduling according to date, time, urgency and referral type (radiology, cardiology, orthopedics, etc.).
Work task list or referral work queue in electronic health record.
Communicate the date, time, location and any preparation instructions for the scheduled appointment to the patient by phone or in-person.
Record the referral appointment in the Patient Service Liaison log for tracking purposes.
E-file or fax the patient order to the hospital or clinic prior to the referral appointment.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Utilizes bilingual speaking proficiency in Spanish/English as needed.
Interpret patient exams and results.
Provide patient education, including those with language barriers.
Scan medical information to providers via Epic and oral communications.
Prepare legal letters for patients.