Patient Service Coordinator
The US Oncology Network•Walnut Creek, CA
•Onsite
About The Position
The Patient Service Coordinator serves as the first point of contact for patients in our OB/GYN clinic, providing exceptional customer service both in person and over the phone. This role is responsible for managing front office operations, coordinating patient appointments, and ensuring smooth communication between patients, providers, and clinical staff. A strong emphasis is placed on handling high-volume phone calls with professionalism, efficiency, and compassion.
Requirements
- High school diploma or equivalent
- Minimum 1–2 years of experience in a medical office or customer service role
- Strong phone etiquette and experience handling multi-line phone systems
- Excellent interpersonal and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (EMR systems, Microsoft Office, etc.)
Nice To Haves
- Experience in OB/GYN or women’s health
- Knowledge of medical terminology
- Familiarity with insurance verification and authorization processes
Responsibilities
- Greet and check in/check out patients in a friendly, professional manner
- Verify patient demographics, insurance, and required documentation
- Collect co-pays, balances, and process payments accurately
- Ensure patient confidentiality in compliance with HIPAA regulations
- Answer and manage high-volume inbound calls promptly and professionally
- Schedule, reschedule, and confirm patient appointments
- Triage calls to appropriate clinical staff or providers
- Respond to patient inquiries regarding services, forms, and appointments
- Retrieve and respond to voicemail messages in a timely manner
- Provide clear instructions and information to patients regarding visit preparation
- Maintain accurate provider schedules, including OB and GYN appointments
- Coordinate urgent appointments and accommodate same-day needs when appropriate
- Verify insurance eligibility and obtain necessary referrals/authorizations
- Scan and upload documents into the electronic medical record (EMR) system
- Maintain organized and accurate patient records
- Assist with referrals, medical records requests, and paperwork
- Support clinic workflow to ensure efficient patient throughput
Benefits
- Collaborative and supportive team environment
- Opportunity to make a meaningful impact on patient care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
