Patient Service Coordinator- Headache Center

Hartford Healthcare•Cheshire, CT

2d•Hybrid

About The Position

Responsible for providing outstanding and professional customer service to ensure efficiency and promote positive patient experience. Warmly greets and registers arriving patients. Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter. Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit. Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients. Collects co-payments and office charges as needed and explains office payment billing policies to patients. Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day. Travel required between offices.

Requirements

High school diploma or equivalent preferred
Relevant experience in a fast-paced medical office highly preferred.
Epic experience preferred.
Positive, customer-focused approach, with commitment to providing excellent patient care.
Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
Proven ability to work effectively in a team environment.
Excellent verbal communication skills.
Ability to communicate in other languages highly desirable.
Strong computer skills.
Solid working knowledge of Microsoft Office software.
Basic working knowledge of medical terminology.
Ability to travel independently to satellite offices with or without advanced notice.
Strong working knowledge of insurance requirements.

Responsibilities

Provide outstanding and professional customer service to ensure efficiency and promote positive patient experience.
Warmly greet and register arriving patients.
Answer incoming calls promptly and professionally, evaluate priority, and direct calls appropriately according to urgency and subject matter.
Schedule new patient appointments accurately, and inform patients of essential preparation requirements prior to visit.
Review daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
Collect co-payments and office charges as needed and explain office payment billing policies to patients.
Ensure patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.
Travel between offices.