Patient Service Coordinator, Oncology | Lemieux Center

UPMC•Pittsburgh, PA

14h•Onsite

About The Position

This is a full-time Patient Service Coordinator role within the Hematology/Oncology Department at the Hillman Cancer Center in Pittsburgh, PA. The position is part of the innovative Lemieux model, prioritizing patient-centered care and collaborating with top leaders in the heme/onc specialty. The role involves greeting and registering patients, scheduling appointments, verifying insurance, collecting co-pays, and providing excellent customer service. Additionally, the coordinator will assist providers and clinical staff with patient care tasks such as taking vital signs, performing phlebotomy, rooming and triaging patients, stocking supplies, and cleaning rooms. This is an opportunity for medical assistants to expand their skills in the front office and learn new aspects of the healthcare industry while utilizing their patient care abilities in a fast-paced, friendly, and supportive environment.

Requirements

High School graduate or equivalent required.
Minimum of three years of direct patient care and or phlebotomy experience.
Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
Possesses excellent organizational skills.
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Act 34

Nice To Haves

Medical Assistant or Phlebotomy licensure preferred

Responsibilities

Completes vital signs, specimen testing and EKGs as needed.
Organizes daily schedule of patients, greet patients and assigns rooms.
Orders supplies for unit as necessary.
Maintains competency requirements.
Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
Other Duties as Assigned.
Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
Anticipates and responds to meet customer needs.
Respond appropriately to crisis situation as a team member.
Assists in the registration of patients to include verification and confirmation of health insurance coverage.
Immediately report any situation that may impact safety of patients, visitors and staff.
Provides front desk coverage as assigned.
Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
Account for all customers in the clinic.
Provides lobby/waiting room coordination and supervision.
Serve as liaison between customer and clinic staff.
Collects 100%25 of copays daily and correctly balances at the end of each day.
Coordinates scheduling to include testing.
Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.