Patient Service Coordinator

Patient First • Lutherville, MD

8d • Onsite

About The Position

The Patient Service Coordinator is responsible for supervising all Front Office employees, ensuring accurate patient registration and discharge, monitoring waiting room times, collecting patient payments, and handling incoming calls. This role also involves managing staffing schedules, reviewing reports, implementing procedures, training new employees, and ensuring daily deposits are accurate. Additionally, the coordinator will conduct employee performance evaluations, organize staff meetings, provide excellent customer service, and foster a positive work environment. Other duties may be assigned as directed.

Requirements

• Employee must be at least 18 years of age
• High school graduate or equivalent
• Keyboarding experience required
• Excellent verbal and written communication skills

Nice To Haves

• One year of clerical experience preferred
• One year of supervisory experience preferred

Responsibilities

• Supervising all Front Office employees
• Registering and discharging patients accurately
• Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames
• Collecting patient payments accurately
• Answering incoming calls in a warm and friendly manner
• Submitting monthly staffing schedule for all Front Office employees
• Reviewing all Front Office reports
• Implementing established procedures and policies
• Assisting with training new Front Office employees
• Ensuring daily deposits are completed correctly
• Evaluating and completing employee performance evaluations as directed
• Organizing and conducting Front Office staff meetings
• Providing positive, warm and friendly customer service in all interactions
• Fostering teamwork and a positive, professional atmosphere
• Completing other duties as directed

Benefits

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program
• Flexible Spending accounts
• 401(k) Retirement Plan (with employer match)
• Paid Annual Leave
• Volunteer Time Off Pay
• Bereavement Leave
• Emergency Leave Bank
• Overtime Pay
• Holiday Pay
• Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED