Patient Service Coordinator

Regis Remote Office

7d • Onsite

About The Position

We are seeking a highly organized and compassionate Medical Patient Service Coordinator to join our clinic team. In this role, you will serve as the primary point of contact for a diverse patient population, ensuring a seamless, culturally sensitive, and positive experience throughout their interaction with our facility. The ideal candidate is fluent in both English and Spanish, demonstrates excellent communication skills, strong attention to detail, and is committed to delivering exceptional patient-centered service in a fast-paced clinical environment.

Requirements

• High school diploma or equivalent required
• Fluency in English and Spanish (required)
• Ability to work efficiently in a fast-paced, multicultural healthcare setting
• Commitment to maintaining patient confidentiality and professionalism at all times

Nice To Haves

• Additional certification in healthcare administration is a plus
• Experience in a medical office, clinic, or high-volume customer service environment preferred
• Experience with electronic medical records systems (eClinicalWorks – ECW preferred)
• Strong multitasking, organizational, and interpersonal skills

Responsibilities

• Provide professional, courteous, and culturally sensitive bilingual communication (English/Spanish), managing a high volume of calls (minimum 120 calls per shift)
• Schedule, confirm, and coordinate patient appointments efficiently, including same-day and urgent visits
• Maintain accurate patient records in compliance with HIPAA and healthcare regulations
• Serve as a liaison between patients, providers, and administrative staff to ensure clear and timely communication
• Verify insurance eligibility, obtain authorizations, and assist patients with billing inquiries
• Address patient concerns with empathy and professionalism, ensuring timely resolution and appropriate escalation when needed
• Support front-desk operations and maintain a welcoming, organized clinic environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED