Patient Service Coordinator

Intrastaff•Nottingham, MD

57d•Onsite

About The Position

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Requirements

Minimum of High school diploma or equivalent required.
Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling.
EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment.
One year work experience required in a similar service-oriented industry.
Familiarity with Microsoft Office especially Outlook, Word and Excel.
Certification or competency in appropriate skill groups (e.g., Epic) must be obtained during introductory period.

Nice To Haves

Two years related ophthalmology/JHH system work experience strongly preferred.
Additional education may be substituted for years of experience.

Responsibilities

Handle all administrative (non-clinical) aspects of the patient encounter.
Maintain accurate information on each patient to facilitate the patient encounter.
Use automated systems to expedite patient scheduling, pre-registration, check-in and check-out.
Offer friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins.
Collaborate with others in a team environment.
Handle patient check-in including verification and entering of pre-registration, insurance information, patient's demographic data into Epic.
May obtain pre-certifications as required by patients' health care insurers or managed care providers.
Handle patient check-out in Epic including scheduling of follow-up appointments and testing and printing of appointment visit summaries.
Schedule patients in Epic and using appropriate forms for ophthalmic tests, laboratory tests, medical examinations, procedures, surgeries and admissions.
Facilitate smooth transfers of patient during their visits within the department or between several departments.
If a patient has to be admitted to the hospital, coordinates with appropriate personnel to ensure a smooth admission.
Demonstrate awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context.
Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Resolve any schedule conflicts in Epic.
Fill vacancies due to cancellations.
Maintain familiarity with various types of medical insurance accepted in the clinic to be able to identify if patients may be scheduled in the clinic or must be referred to another provider.
Assist with back office duties as needed to ensure consistent patient flow.
Answering phones.
Confirming appointments by telephone and/or mail.
Working with Financial Clearance department to ensure pre-clearance of certain procedures (e.g., retina injections) prior to appointment scheduling and check-in.
Guiding patients and their families to appropriate resources (e.g. Financial Counseling or International Department) for information guidance or assistance regarding costs of and funding for care being provided.
Collecting time of service payments.
Preparing and mailing notes to referring and other physicians on Epic cc list.