Patient Service Coordinator/Medical Assistant (DOM Clinical Operations)

Johns Hopkins University•Timonium, MD

7d•$17 - $30•Onsite

About The Position

We are seeking a Patient Service Coordinator/Medical Assistant to join our DOM Clinical Operations team. This role involves providing friendly, courteous, and confidential assistance to patients and providers, ensuring a positive patient experience. The position requires working collaboratively in a team environment, maintaining accurate patient information, and utilizing automated systems for scheduling, registration, check-in, and check-out. Responsibilities include scheduling tests, exams, and consultations, relaying preparation information to patients, and coordinating visits. The role also involves answering phones, monitoring voicemails, confirming appointments, verifying patient demographics and insurance information, obtaining pre-certifications, and informing patients about costs of care. Maintaining electronic patient charts, managing messages and result letters, handling faxes, and fulfilling medical records requests are also key duties. Additionally, the role includes completing Infection Control screens, providing efficient check-in/check-out services, and assisting with patient transportation and hospital admissions. As a Certified Medical Assistant (MA), the individual will participate in patient care under the direct supervision of a physician and in collaboration with the healthcare team. This includes displaying responsible behaviors, effective communication, and functioning as a team member. The MA reports to the clinic manager and is responsible for maintaining inventory of clinical supplies and equipment, monitoring expiration dates, and adhering to HEIC and EOC protocols for patient safety. Problem-solving skills related to patient care, acting as a role model for other medical assistants, and demonstrating competency in all patient care skills are essential. Specific MA duties include obtaining and recording vital signs, monitoring patient status, recognizing and reporting abnormal findings, reviewing medication lists, completing prescription refills, maintaining aseptic techniques, performing procedures according to policy, managing specimens, performing waived testing quality control, administering vaccinations, and implementing emergency procedures.

Requirements

High school diploma or graduation equivalent
Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA,AMT, NAHP) required.
One year of work experience in customer service.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Responsibilities

Offer friendly, courteous, and confidential assistance to patients and providers to ensure that the patient has a positive experience.
Work in a team environment with others within the clinic.
Maintain accurate information on each patient to facilitate the patient’s encounter.
Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out.
Schedule patients for laboratory tests, exams, and consultations.
Relay information to patients regarding preparation for testing and consultations.
Coordinate visits within the department.
Answer phones to answer routine information to callers.
Monitor voicemail messages.
Confirm appointments by telephone, Epic, or mailing appointment letters.
Verify and pre-register patients for appointments using Epic by obtaining patient’s demographic and insurance information.
Obtain pre-certifications as required by patient’s health insurance.
Inform patients of costs of care being provided and guide them to appropriate resources for further information, guidance, or assistance.
Maintain electronic patient charts, send/monitor patient messages and result letters.
Provide accurate and timely messages to providers and other staff members.
Manage incoming and outgoing fax documents.
Fulfill HIPAA compliant ingoing and outgoing medical records requests.
Complete Infection Control screens during check-in process.
Provide accurate and efficient appointment check-in and check-out during clinic hours.
Assist in arranging patient transportation if needed.
If a patient has to be admitted to the hospital, print patient demographics for transport.
Participate in the care of the patient, under the direct supervision of the physician and in collaboration with the healthcare team.
Displays responsible behaviors, communicates effectively to others and functions as member of the healthcare team.
Maintains inventory of clinical supplies and equipment in clinical and storage areas.
Monitors expiration dates on all supplies and equipment.
Follows HEIC and EOC protocols to maintain compliance within the clinic environment to ensure patient safety.
Demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for medical assistants in the clinical area.
Demonstrates competency in all skills related to the performance of patient care.
Obtains and records patient’s vital signs into Epic.
Monitors patient status, recognizing and reporting abnormal findings or changes in conditions to the physician.
Reviews medication list with the patient and documents appropriately in Epic and completes prescription refill requests.
Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
Under clinic supervision, procedures common to the specialty area in a safe, effective and efficient manner according to the Clinical Practice Policy and Procedure.
Appropriately obtains and manages specimens including labeling, form completion, transport to laboratories, and log maintenance.
Performs quality control for waived testing.
Performs injection of vaccinations as directed.
Recognizes emergency events and implements emergency procedures according to clinical guidelines.