Patient Service Coordinator II

Mass General Brigham • Revere, MA

50d • Onsite

About The Position

Provides front line administrative support within a Med Peds primary care practice, supporting both pediatric and adult patient populations. Responsible for managing patient scheduling, check in and check out workflows, and handling high volume phone communication to ensure timely access to care. Maintains accurate medical records, supports care coordination, and assists with patient inquiries across a wide range of needs. Works closely with providers and clinical staff to support efficient operations, continuity of care, and a positive patient experience, while adapting to the unique needs of a diverse patient population.

Requirements

• High School Diploma or Equivalent required
• 2-3 years of office experience required
• Proficiency with all Office Suite
• Knowledge of office operations and standards
• Understanding of office procedures including filing, copying, scanning, printing and faxing
• Ability to use phone system and manage non-routine phone calls and solve routine issues
• Communicating effectively in writing
• Talking to others to convey information effectively
• Understanding written sentences and paragraphs in work related documents
• Corresponding and communicating with others clearly and effectively
• Composing/editing e-mail, memos and letters
• Taking complete and accurate messages
• Managing one's own time and the time of others
• Well organized
• Good time management skills to manage multiple tasks effectively
• Ability to follow established protocols
• Ability to work within systems

Nice To Haves

• Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Responsibilities

• Managing patient scheduling
• Managing check in and check out workflows
• Handling high volume phone communication
• Maintaining accurate medical records
• Supporting care coordination
• Assisting with patient inquiries
• Supporting efficient operations
• Ensuring continuity of care
• Creating a positive patient experience

Benefits

• Medical
• Dental
• Vision
• 403 b retirement plan
• tuition reimbursement
• discounted MBTA pass

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED