Patient Service Coordinator Ambulatory I - BOH, CSC Orthopedic Clinic

Hennepin Healthcare • Minneapolis, MN

11d • Onsite

About The Position

The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position.

Requirements

• High School Diploma or equivalent
• A minimum of 1 year of Front of House experience or experience in related field
• Ability to work cohesively, effectively, and respetively with individuals from a variety of economic, social, and culturally diverse backgrounds
• Ability to work in a fast-paced, continually changing environment
• Ability to respond appropriately to shifting priorities
• Ability to prioritize work assignments
• Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations
• Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
• Demonstrates knowledge and understanding of organizational policies and procedures

Nice To Haves

• Certification from HFMA, NAHAM, or HBI Patient Access Certification
• Solid understanding or medical terminology
• Solid understanding of payer/insurance plans
• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
• Float pool positions require the ability to travel between sites in an expeditious manner
• Ability to lead others in their daily work following standard processes
• Ability to assist with onboarding new employees providing them with the tools they need to be successful

Responsibilities

• Provides clerical support to clinical staff, such as basic templating, processing patient forms, and urgent scheduling needs
• Functions as a scheduling Subject Matter Expert (SME) for the department they support
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
• Answers and responds to in-bound calls to the department from both internal and external customers
• Provide scheduling support using knowledge of clinical specialties including: more complex scheduling that often requires multiple appointments with different providers and modalities, in-room scheduling, obtain necessary documentation for appointments within the specialty
• Promotes the organization and assists in maintaining clinic efficiency
• Basic function of check-in to support needs
• Coordinates obtaining and maintaining designated supplies and inventory for the clinic
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED