Patient Service Clerk, Ambulatory Care - Temporary Full-Time (1.0) (until December, 2026)

CHEO•Ottawa, ON

7d•CA$25 - CA$31•Onsite

About The Position

CHEO is a global leader in pediatric health, transforming from a 20th-century acute care hospital into a 21st-century integrated child and youth health system. Ranked highly for its clinical infrastructure, CHEO combines excellence in clinical care, research, and education. The Patient Service Clerk plays a crucial role in scheduling appointments, registering patients, preparing charts, maintaining patient lists, verifying billing, and performing other essential clerical tasks within the Ambulatory Care department. This is a temporary full-time position expected to last until December 2026.

Requirements

Criminal Record Check (Essential)
Secondary School Graduation Diploma (Essential)
Bilingualism (English/French) (Essential)
Approximately 6 months of related experience (Essential)
Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
Ability to adapt to changes to meet organizational requirements (Essential)
Communicate effectively and concisely, both orally and in writing (Essential)
Deal effectively with internal and external customers (Essential)

Nice To Haves

Experience working in a clinical environment live on Epic Ambulatory (Preferred)
Experience in patient registration using Cadence (Epic) (Preferred)
Experience in creating, editing, scanning and scheduling referrals (Preferred)
Experience in managing order workqueues (Preferred)
Experience in patient check outs including follow ups and recall management (Preferred)
Experience using inbasket communication in Epic (Preferred)

Responsibilities

Create new patient profiles in EPIC.
Register patients in Cadence (Epic Hyperspace) according to registration standards.
Input electronic referrals in Epic Referral Management and update them according to triage.
Scan referrals into Epic with appropriate naming conventions.
Schedule new patients from workqueues according to priority and wait times.
Schedule return patients from recall lists and follow-up workqueues.
Schedule interpreters for families as required.
Schedule clinic orders and manage order workqueues.
Greet patients and parents, verify demographic information, and interpret MOH Eligibility.
Collect self-pay payments and complete Fee For Service forms.
Collect fees as required.
Complete check-outs and schedule follow-up appointments or place patients on recall lists/workqueues.
Monitor all workqueues and recall lists to ensure quality and report outliers to the supervisor.
Implement visit cancellations and rebookings in consultation with clinical staff.
Receive incoming telephone calls and respond to patient inquiries.
Contact clinic physicians, nurses, and allied health team members as appropriate.
Communicate with the clinical team through Inbasket.
Utilize Epic to notify clinicians of patient arrival.
Confirm appointments and follow up with the automated system.
Direct patients/families to designated locations within the hospital.
Request patient files from medical records as appropriate.
Ensure progress notes and sheets are available and stamped with the correct date.
Pick up patient charts from medical records daily.
Ensure all charts are available and request missing ones.
Maintain an inventory of stock.
Maintain filing, including orders with notes.
Locate old charts as appropriate.
Manage and order clinic supplies.
Facilitate clerical duties related to equipment repairs.
Retrieve labels for specimens.
Orient volunteers and clerical staff to clinics and Epic.
Perform work in accordance with the Occupational Health and Safety Act and Regulations.
Perform work in accordance with CHEO privacy and confidentiality policies.
Perform work in accordance with Epic training and documented standards.
Attend staff meetings when scheduling allows and review minutes.
Perform other related duties as assigned by the supervisor.