Patient Service Clerk, Ambulatory Care (initial assignment Orthopedic Clinic) - Permanent Full-Time (1.0)

CHEO•Ottawa, ON

1d•CA$25 - CA$31•Onsite

About The Position

CHEO is a global leader in pediatric health, serving over 500,000 children and youth annually. Ranked among the best healthcare employers in Canada, CHEO integrates clinical care, research, and education to provide seamless, patient-centered care. The Patient Service Clerk plays a crucial role in supporting clinic operations by managing patient appointments, registrations, and related clerical tasks within various departments, including the Orthopedic Clinic.

Requirements

Criminal Record Check (Essential)
Secondary School Graduation Diploma (Essential)
Bilingualism (English/French) (Essential)
Approximately 6 months of related experience (Essential)
Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
Ability to adapt to changes to meet organizational requirements (Essential)
Communicate effectively and concisely, both orally and in writing (Essential)
Deal effectively with internal and external customers (Essential)

Nice To Haves

Experience working in a clinical environment live on Epic Ambulatory (Preferred)
Experience in patient registration using Cadence (Epic) (Preferred)
Experience in creating, editing, scanning and scheduling referrals (Preferred)
Experience in managing order workqueues (Preferred)
Experience in patient check outs including follow ups and recall management (Preferred)
Experience using inbasket communication in Epic (Preferred)

Responsibilities

Create new patient profiles in EPIC.
Register patients in Cadence (Epic Hyperspace) according to registration standards.
Input and update electronic referrals in Epic Referral Management.
Scan referrals into Epic with appropriate naming conventions.
Schedule new and returning patients from workqueues according to priority and wait times.
Schedule interpreters for families as needed.
Schedule clinic orders and manage order workqueues.
Greet patients and parents, verify demographic information, and interpret MOH Eligibility.
Collect self-pay payments and complete Fee For Service forms.
Complete check-outs, schedule follow-up appointments, or place patients on recall lists/workqueues.
Monitor all workqueues and recall lists to ensure quality and report outliers to the supervisor.
Implement visit cancellations and rebookings in consultation with clinical staff.
Receive and respond to patient inquiries via telephone, contacting physicians, nurses, and allied health team members as appropriate.
Communicate with the clinical team through In-basket and utilize telephone messaging within CHEO policies.
Perform telephone pre-visit screening for infection control.
Utilize Epic to notify clinicians of patient arrival.
Confirm appointments and follow up using the automated system.
Direct patients and families to designated locations within the hospital.
Request patient files from medical records and ensure progress notes and sheets are available and stamped correctly.
Pick up patient charts daily, ensure availability, and request missing ones.
Maintain an inventory of stock and filing, including orders with notes.
Locate old charts as appropriate.
Manage maintenance and ordering of clinic supplies.
Facilitate clerical duties related to equipment repairs, including filling special forms and transporting equipment.
Retrieve labels for specimens.
Orient volunteers and clerical staff to clinics and Epic.
Perform work in accordance with the Occupational Health and Safety Act and Regulations, and all CHEO corporate/departmental policies and procedures.
Adhere to CHEO privacy and confidentiality policies.
Perform work in accordance with Epic training and documented standards.
Attend staff meetings when scheduling allows and review circulated minutes.
Perform other related duties as assigned by the supervisor.