Patient Service Center Coordinator II
About The Position
The Coordinator II, Patient Service Center, is responsible for assisting with monitoring SharePoint for clinic updates, communicating the changes, and assisting with reporting. The Coordinator is responsible for the evaluation of patient service center flow and monitoring of patient wait times and other key call center metrics. The Coordinator serves as a resource to all staff regarding call center operations and is responsible for training new hires. The coordinator serves as a liaison between medical/dental clinics and the call center and is responsible for answering all incoming telephone calls for all the medical/dental offices. In addition, the Coordinator is responsible for the scheduling, rescheduling, and canceling of appointments. Lastly, the Coordinator supports the screening and transferring of phone calls, answers patient questions, handles appointment confirmations, and performs patient registration.
Requirements
- High School Diploma or equivalent required.
- Minimum of 2 years of experience working in a call center environment, required.
Nice To Haves
- Bilingual English/Spanish preferred.
Responsibilities
- Assisting with monitoring SharePoint for clinic updates, communicating the changes, and assisting with reporting.
- Evaluation of patient service center flow and monitoring of patient wait times and other key call center metrics.
- Serving as a resource to all staff regarding call center operations and responsible for training new hires.
- Serving as a liaison between medical/dental clinics and the call center.
- Answering all incoming telephone calls for all the medical/dental offices.
- Scheduling, rescheduling, and canceling of appointments.
- Supporting the screening and transferring of phone calls, answering patient questions, handling appointment confirmations, and performing patient registration.
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
