Patient Service Associate

Advocate Health and Hospitals Corporation•Oak Brook, IL

39d•Onsite

About The Position

This role supports the day-to-day operations of a busy home health office. Responsibilities may vary based on location needs but generally include the following: Scheduling & Intake Coordination, Payroll & Visit Tracking, Data Entry & System Management, Medical Records Management, Billing Support, and General Office Support.

Requirements

High level of customer service

Nice To Haves

Experience with STAT, ET, OASIS systems
Experience with Medicare billing audits

Responsibilities

Schedule new patient referrals and assign appropriate clinical staff
Confirm receipt of referrals and enter referral information into systems
Maintain referral and transfer logs, ensuring accuracy and timeliness
Communicate ordered disciplines to therapy partners, home health aides, and social workers
Track admission and visit activity and provide daily reporting
Update patient status changes and notify appropriate staff
Manage pre-admit reporting and document non-admissions
Review and process visit notes and service summaries
Follow up on missing or incomplete documentation
Print visit notes, physician orders, and related documentation
Run weekly visit reports and track documentation timeliness
Support new hire training on documentation and payroll systems
Investigate and resolve payroll discrepancies
Enter and update patient information across multiple systems (STAT, ET, OASIS)
Process admissions, recertifications, transfers, and discharges
Perform data quality checks to ensure accuracy
Run required reports and support system maintenance (including backups and archiving)
Maintain and organize patient medical records
Assemble new charts and manage discharged records
Track physician orders and maintain follow-up tickler files
Monitor record check-in/check-out processes
Assist with Medicare billing audits and follow-up
Support billing review and release processes
Answer and triage incoming phone calls with a high level of customer service
Greet and assist visitors
Distribute incoming mail and manage office communications
Order and maintain office supplies and inventory
Support staff communication (paging, call routing, etc.)
Prepare orientation materials and assist with onboarding tasks
Complete administrative tasks such as copying, faxing, and document distribution
Coordinate physician orders and follow up as needed
Order medical supplies as requested