Patient Service Associate - EmUrgentcare

Albany Medical Center • Cohoes, NY

8d • Onsite

About The Position

Albany Medical Center has an exciting opportunity for Patient Care Associates to join their team. The ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at Latham EmUrgentCare, with some, reimbursable, travel required. The role is responsible for the registration and scheduling process for complex patients, updating the system with registration, scheduling and insurance information, and preparing patient disability and out of work/school paperwork. The associate will also discuss financial obligations, explain regulatory forms, and answer any questions. They will work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow. The role requires understanding the practice and hospital strategic plan, supporting plans, policy and procedures, and initiatives within scope of their departments expectations and role. The associate represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center, exemplifying Albany Med CARES guiding principles. They are a champion to ensure an optimal patient experience, understand and promote patient and employee safety as the top priority, promote a safe environment, and promptly report issues. They understand patient safety goals.

Requirements

• High School Diploma or equivalent.
• Basic Medical Terminology
• Multi-tasking as a team player in a fast-paced setting
• Excellent customer service skills.
• High School Diploma/G.E.D. - required
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Nice To Haves

• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

• Clean and maintain equipment and examination rooms at all times
• Collect vitals and brief medical history of patients
• Directing patients to examination rooms
• Ensuring rooms are setup for efficient patient care
• Ordering and re-stocking of medical supplies
• Team support to medical providers and front desk
• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplifies Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Benefits

• Paid hands-on training
• Opportunities for growth within the Albany Medical Center family
• Medical Coverage (CDPHP), Dental and Vision plans available
• Located on main public transportation lines
• Paid Time Off
• Tuition Reimbursement
• AMC Pension Plan and 403B Retirement
• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees