Patient Service Associate, OBGYN, 40 hour/Days

Albany Medical Center•Albany, NY

1d•Onsite

About The Position

The Patient Service Associate in OBGYN is responsible for coordinating patient appointment scheduling, including registering patients, updating insurance information, and scheduling visits. This role involves interacting with a diverse patient population and utilizing the electronic medical record to maintain patient records. The associate must be knowledgeable about state and government agency requirements for patient consents, as well as payer requirements for referrals and authorizations. They will schedule follow-up appointments, referrals, and prior authorizations, and communicate professionally with providers, patients, clinical care teams, and insurance companies. Additionally, the role includes answering phone calls, directing them appropriately, and maintaining a professional image through adherence to the dress code. The position also involves preparing patient disability and out-of-work/school paperwork, discussing financial obligations, explaining regulatory forms, and working in multiple systems to ensure accurate registration and support clinical workflow. The associate is expected to understand and support the practice and hospital's strategic plans, policies, and procedures, representing Albany Medical Center and exemplifying its guiding principles to ensure an optimal patient experience and promote safety.

Requirements

High School Diploma/G.E.D.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice
Experience using an electronic health record
Experience using Microsoft Office

Responsibilities

Register patients, update insurance information, and schedule visits.
Coordinate patient appointment scheduling.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records.
Provide proper consents for patients who are wards of the state and work with facilities to obtain proper consents from patient proxies.
Adhere to payer requirements for referrals and authorization.
Schedule follow-up appointments, referrals, and prior authorization.
Communicate professionally and timely with all parties.
Answer incoming phone calls and direct appropriately.
Convey a professional image by adhering to the established dress code.
Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.