Patient Service Associate, OBGYN, 40 hour/Days

Albany Medical Center•Albany, NY

1d•$46,215 - $60,080•Onsite

About The Position

The Patient Service Associate in the OBGYN department is responsible for coordinating patient appointments, managing patient records, and ensuring a smooth patient experience. This role involves direct patient interaction, utilizing electronic medical records, and communicating with various parties including providers, patients, and insurance companies. The associate must maintain a professional image and adhere to established dress codes, while also championing patient and employee safety.

Requirements

High School Diploma/G.E.D.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice.
Experience using an electronic health record.
Experience using Microsoft Office.

Responsibilities

Register patients, update insurance information, and schedule visits.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records.
Provide proper consents for patients who are wards of the state and work with facilities to obtain proper consents from patient proxies.
Be knowledgeable of and adhere to payer requirements for referrals and authorization.
Schedule follow-up appointments, referrals, and prior authorizations.
Communicate professionally and timely with all parties.
Answer incoming phone calls and direct appropriately.
Convey a professional image by adhering to the established dress code.
Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling, and insurance information.
Prepare patient disability and out of work/school paperwork.
Discuss financial obligations and explain regulatory forms, as well as answer any questions.
Work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
Understand the practice and hospital strategic plan.
Support plans, policies, procedures, and initiatives within the scope of their department's expectations and role.
Represent Albany Medical Center and support its ideals and principles.
Exemplify Albany Med CARES guiding principles.
Ensure an optimal patient experience.
Understand and promote patient and employee safety as the top priority.
Promote a safe environment and promptly report issues.
Understand patient safety goals.