Patient Service Associate - Duke Orthopaedics of Raleigh
Duke•Wake Forest, NC
•Onsite
About The Position
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
Requirements
- Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
- Experience in effectively coordinating multiple tasks or activities.
- Ability to communicate professionally, in both verbal and written communication.
- Basic PC and data entry skills.
- Knowledge of medical terminology.
- Ability to organize and prioritize work and work effectively under stressful situation.
Responsibilities
- Serve as the first point of contact for patients upon arrival for appointments.
- Participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.
- Schedule Patient Appointments
- Check-In patients upon arrival/Check-Out patients upon appointment completion
- Collect patient co-payment and/or balance due on account upon arrival
- Create and attach referrals/authorizations for visits
- Prepare for clinic visits by reviewing next day patients and completing all preparations activities required per physician
- Maintain and distribute all faxes received
- File/Scan history sheets/ancillary reports and all other required patient record documentation
- Answer telephone appointment line/main line (Disseminate messages according to practice communication standards)
- Complete all Maestro Care check in alerts at all times.
- Audit encounter forms for completeness and accuracy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
