Patient Service Associate - Duke Orthopaedics of Raleigh

Duke Careers • Raleigh, NC

3d • Onsite

About The Position

We are seeking a Patient Service Associate to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

Requirements

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.
• Ability to communicate professionally, in both verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology.
• Ability to organize and prioritize work and work effectively under stressful situation.

Responsibilities

• Schedule Patient Appointments
• Check-In patients upon arrival/Check-Out patients upon appointment completion
• Collect patient co-payment and/or balance due on account upon arrival
• Create and attach referrals/authorizations for visits
• Prepare for clinic visits by reviewing next day patients and completing all preparations activities required per physician
• Maintain and distribute all faxes received
• File/Scan history sheets/ancillary reports and all other required patient record documentation
• Answer telephone appointment line/main line (Disseminate messages according to practice communication standards)
• Complete all Maestro Care check in alerts at all times. Audit encounter forms for completeness and accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED