Patient Service Associate

Albany Medical Center•Clifton Park, NY

20h•Hybrid

About The Position

This role is responsible for coordinating patient appointment scheduling by registering patients, updating insurance information, and scheduling visits. The Patient Service Associate will interact with a diverse patient population, utilize the electronic medical record for maintaining patient records, and be knowledgeable about state and government agencies for proper consents. They will also adhere to payer requirements for referrals and authorizations, schedule follow-up appointments, and communicate professionally with all parties. The position requires periodic travel across other Multispecialty offices within a 50-mile radius. The role involves managing the registration and scheduling process for complex patients, updating systems with registration, scheduling, and insurance information, and preparing patient paperwork. Additionally, the associate will discuss financial obligations, explain regulatory forms, and answer patient questions. They will work in multiple systems to ensure accurate registration and support clinical workflow, understand the practice and hospital strategic plan, and represent Albany Med Health System by supporting its ideals and principles. A key aspect of the role is to ensure an optimal patient experience and promote patient and employee safety.

Requirements

High School Diploma/G.E.D. - required
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct appropriately to team members.
Conveys professional image by adhering to the established dress code.
Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.