Patient Service Associate - Fitness Center

Duke Careers•Durham, NC

10d•Onsite

About The Position

This customer service position plays an important role at the Duke Health & Fitness Center. This individual greets members & guests as they enter the facility, provides locker keys, towels, takes monetary transactions via POS for programs and services, and answers membership questions. This position requires computer data entry and retrieval. This position independently answers phones, handles customer inquiries/complaints, schedules massage appointments and provides emergency services as necessary. They are responsible for the processing of membership contracts, guest waivers, and other administrative paperwork. They do financial balances at the beginning and end of each shift. This position works approximately every other weekend and with some possible coverage during the week as needed.

Requirements

Knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and providing service to patients or the public
Experience in effectively coordinating multiple tasks or activities

Nice To Haves

Preferably in a healthcare-related field

Responsibilities

Greets members & guests as they enter the facility
Provides locker keys and towels
Takes monetary transactions via POS for programs and services
Answers membership questions
Performs computer data entry and retrieval
Answers phones independently
Handles customer inquiries/complaints
Schedules massage appointments
Provides emergency services as necessary
Processes membership contracts, guest waivers, and other administrative paperwork
Performs financial balances at the beginning and end of each shift
Works approximately every other weekend
Provides possible coverage during the week as needed