Patient Service Associate - Duke Cardiology of Raleigh

Duke Careers•Raleigh, NC

6d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. $2,500 Commitment Bonus for qualifying candidates! We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. This position is required to be flexible with clinic hours and must be able to travel between clinic locations. You may have to rotate with current staff on a weekly basis, and with our satellite location in Morrisville.

Requirements

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
Experience in effectively coordinating multiple tasks or activities.
Strong verbal and written communication.
Basic PC and data entry skills.
Knowledge of medical terminology and telephone etiquette.
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
Must be able to work under time pressures in a busy clinic environment.
Must be present on site for 8 hour shifts during standard clinic hours.
Must be able to travel to different clinics for work.
Must participate in group activities requiring interpersonal skills and cooperation.
Must be flexible with work schedule.
Must be able to react quickly and immediately respond to emergencies.
Must be able to handle multiple assignments, conflicting demands or priorities.

Responsibilities

Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
Prepare new patient records.
File history sheets, ancillary reports and all other required patient record documentation.
Attach HIPPA/Medicare documents to the encounter forms.
Check-in patient upon arrival in the practice. Identify correct patient information in Maestrocare.
Verify patient demographic data.
Edit Maestro Care as needed.
Accurately identify the appropriate account for patient visit.
Present and educate patients on required forms and obtain signature as required by policy and procedure.
Completes all Maestrocare check-in files and manage all appropriate alerts.
Collect and post co-payments and balances on accounts due.
Imprint all patient specific documents and requisition/transmittal documents.
Enter insurance information correctly into MC system.
Coordinate all labs/procedures as requested.
Investigate and account for missing records or orders.
Schedule tests and procedures.
Schedule appointments from recall list.
Complete and distribute ancillary service requisitions.
Explain billing to patients according to PRMO credit and collection policies.
Determine the amount of cash to be collected based on insurance plan.
Check-out patients.
Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
Answer telephone, take and deliver messages to physicians, nurses and others.
Report obtained medical information from patients and referring physicians accurately, completely and timely.
Disseminate messages according to practice communication standards.
Work queues appropriate to front desk responsibilities.