Medical Interpreter- Duke Raleigh

Duke Careers•Raleigh, NC

5d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Requirements

High-School Diploma or equivalent.
Successful completion of conversation competency testing in secondary language (not applicable to ASL).
Knowledge of Medical Terminology.
Ability to work with diverse populations from various economical backgrounds and age groups.
Ability to work as an effective member of a dedicated team.
Ability to work in a fast paced Health Care environment with a variety of customer service needs.
Accurate and appropriate interpretation skills always.
Current N.C. Driver's License with driving record suitable to Duke Van operations and corporate risk management, if applicable.
For ASL positions: Current North Carolina Interpreter and Transliterator License required.
RID National Certification (NIC, CDI, or equivalent) upon date of hire or within 6 months.

Nice To Haves

Spanish medical interpreter knowledge/experience
Previous experience in a Health Care setting preferred.

Responsibilities

Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective.
Provide documentation as required.
Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and health care education) are accurately communicated.
Participate as a neutral party as a conduit of information that flows between Duke staff and the patient/visitor.
Ensure all encounters are recorded in Service Hub.
Maintain accurate and timely electronic documentation of all service requests and provisions.
Promote customer satisfaction related to Duke services; notify the Supervisor of any issues that may be problematic for patients or Duke staff.
Participate in continuing education programs and competency training to enhance professional role.
Ensure all policies and procedures related to process, service, and employee work rules are followed.
Maintain confidentiality in all matters related to patient care and visitors.
Participate in on-call coverage to provide interpretation services during non-business hours and business hours as assigned.
Perform other related duties incidental to the work described herein.