Appointment Coordinator - Duke Cardiology of Raleigh

Duke Careers•Raleigh, NC

22h•Onsite

About The Position

We are seeking an Appointment Coordinator to coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.

Requirements

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
Experience in effectively coordinating multiple tasks or activities.
Strong verbal and written communication.
Basic PC and data entry skills.
Knowledge of medical terminology and telephone etiquette.
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Responsibilities

Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting.
Identify correct patient in Maestro Care, verify patient demographic and insurance data.
Coordinate labs and procedures in accordance with physician prefers. Notify patients of testing date, time and location.
Work the orders WQ. Schedule tests and procedures. Complete and distribute ancillary service requisitions.
Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
Handle all in basket messages to the front desk pools.
Enter incoming referrals from outside of Duke.
Call internal referrals from within Duke.
Handle recall appointments for multiples providers.
Explain billing to patients according to PRMO credit and collection policies.
Determine the amount of cash to be collected based on insurance plan.