Patient Schegistrar - Medical Call Center - Days

VCU Health • Richmond, VA

4d • Onsite

About The Position

The Patient Schegistrar is responsible for handling all front-end scheduling and registration processes for all ambulatory patient volumes at VCU Health. This is a phone-based customer service position. The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries and/or medical consultations for VCUHS. The Schegistrar accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.

Requirements

• Strong customer service skills and patients/customer centered focus in positive manner in all situations
• High School Diploma or Equivalent

Nice To Haves

• Minimum of two (2) years previous experience with third party medical insurance, HMO and managed care
• Previous experience with CPT and ICD-10 coding
• Work experience using GE/IDX, Cerner
• Associate Degree in Business Management or closely related field from an accredited program
• Post high school education in healthcare or medical billing coursework

Responsibilities

• Schedules, registers, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries and/or medical consultations for VCUHS.
• Accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs.
• Provides courteous and efficient services to patients.
• Accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.
• Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement.
• Provides patients with appropriate information regarding VCUHS policy and procedures, and directs them to appropriate nursing units or ancillary service locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED