Call Center Rep- Days

BJC HealthCare • O'Fallon, MO

7d • Onsite

About The Position

Progress West Hospital is looking for someone with great customer service and call center experience! This is a full-time position with 40 hours per week, typically from 7:00 a.m. to 3:00 p.m., Monday through Friday. Occasional coverage of weekend shifts and holiday rotation may be required. The role is responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Requirements

• High School Diploma or GED
• <2 years of experience
• No supervisor experience

Nice To Haves

• 2-5 years of experience

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED